Rug experts agree that in-plant rug cleaning is highly recommended for proper maintenance of Orientals and other loose-laid rugs. They should not be cleaned on location like synthetic, wall-to-wall carpet for many reasons:
- Rug fibers are very different from those found in residential and commercial broadloom carpet. There is far more natural fiber such as wool, cotton, silk and jute used in rugs than in broadloom carpet.
- Backings are very different, as natural foundation yarns are more prominent in rugs as opposed to separate synthetic backing fabrics for tufted carpet.
- Construction is different: woven constructions are most prevalent in area rugs, as opposed to tufting being the dominant construction in the broadloom market.
- Cleaning technology is different due to the potential for dye migration and fiber distortion.
Pro-Care’s rug care staff is trained through the IICRC and the WoolSafe Organization and is well qualified to care for the finest to the most basic rugs from around the world. We will thoroughly and safely clean your rugs in our special, “state of the art” cleaning plant where they will receive our thorough 18-Step Cleaning System to get maximum soil and spot removal. Having your rugs cleaned in our plant allows us to give them special attention and treatment for a more thorough cleaning, controlled drying, and the use of various tools and processes that are not available on location in your home or office.
Failure to perform specialized procedures in a plant may result in permanent damage to the rugs and flooring materials under and around the rug. Incomplete soil removal may occur due to an inability to dust or adequately vacuum both sides of the rug. It is recommended that any rug as well as carpet exposed to heavy traffic, be cleaned at least annually.
Pro-Care is fully bonded, licensed and insured and has been cleaning fine furnishings in the Nashville area for more than 15 years.
Pro-Care’s 18 Step Oriental Rug Cleaning Process
18 Step Rug Cleaning Process
During our initial inspection we will determine as much as we possibly can about the type of rug, inherent characteristics and conditions that may affect the cleaning. A company representative will come to your home to transport your rugs or you may drop off “Cash and Carry” rugs at our facility and save the handling fee. Our handling fee is based on the number and size of rugs we transport with a minimum of $50.00. We carefully tag the rug at this time to avoid any mix-up while the rug is in Pro-Care’s possession. 
Every rug is thoroughly pre-inspected and photo documented front, back and sides to determine and identify if there are pre-existing conditions. We will carefully document these conditions to help determine the best method of safe yet effective cleaning. You will be contacted by our rug cleaning expert prior to cleaning to discuss your rug’s condition. Once we get your authorization to proceed, the cleaning process begins. 
Your rug is carefully pre-vacuumed with a Carpet and Rug Institute (CRI)-approved commercial vacuum to remove surface hair, dander, lint and other insoluble dry soil. 
Woven rugs, especially hand-knotted wool pile rugs hide substantially more dry soil than wall-to-wall carpet. Studies performed by the Eureka Company found that a 9 x 12 rug could hold as much as 87 pounds of particulate soil. We use a variety of techniques to ‘dust’ the rug. Gently beating the rug from the backside with a specialized machine allows soils to sift downward and out of the pile. This is the most important step in cleaning any rug, as dry particle soil can cut the rug’s delicate fibers and cause premature wear. Your rug is then vacuumed once again to remove fine particles left on the surface. 
One of the worst situations that can occur during rug cleaning is dye migration or bleeding. Since most fine rugs are made of wool or silk which is dyed with acid or plant dyes, dye migration is always a concern. We will perform a prolonged colorfastness test to determine which cleaning method to employ to avoid potential color migration problems while achieving the most effective cleaning results. These methods may range from minimum moisture to complete submersion cleaning. 
Any potentially difficult spots will be pre-treated with special solutions to increase chances of removal. 
Most area rugs are made with natural fibers. All of the cleaning agents we apply to your rug have been tested by the WoolSafe Organization. Pre-conditioning your rug prior to cleaning allows the soil to be thoroughly dissolved and emulsified prior to the actual cleaning process. 
The fringe is also pre-treated with a specialty fringe cleaner for maximum soil removal. 
To loosen remaining soil, cleaning agents are brush agitated. 
Soils will be thoroughly rinsed from your rug with extraction equipment or flushed with a specialized wand in a rug bath designed especially for oriental & various types of area rugs. 
After soil removal, the rug will be dried flat on our specialty rug drying platform or hung to dry on our rug tower in a climate controlled environment. Inadequate or incomplete drying or wet cleaning on-location could cause prolonged drying, texture change, cellulosic browning, dye migration, mold growth, dimensional change, and/or dry rot. 
Some rugs require additional fringe cleaning or correction after the initial cleaning. We never use chlorine bleach which causes degradation and permanent damage to the foundation fiber. 
When the rug is dry, it is groomed in the direction of the pile with a soft bristle brush made for specialty rugs. A final vacuuming will remove loose fibers and dry soil that may have surfaced during the drying process. 
Fiber ProTector helps resist particle soiling as well as water and oil-based stains. This application can enhance the performance of your rug and help keep it clean longer. Fiber ProTector is the only protectant in the world that has been awarded the EnviroSeal Certification by WoolSafe. 
Our cleaning specialist will give the rug a final inspection and release it for pick-up or delivery. 
We will carefully wrap them with non-stick plastic tape for ease in handling prior to delivery. Or, if they are to be stored, we offer Tyvek® wrap for maximum protection during storage. Tyvek® wrap allows the rug to breathe while protecting it against moisture, dust and insects. For short term storage we offer acid free Kraft paper wrapping. 
Upon delivery, we will re-lay the rug for you as long as you have secured your breakables and the area is clear of all large furniture. 
Not only will rug pads bring comfort and cushion to your rugs, but they’ll also add durability to make them last longer. You can even protect your floors underneath with padding that prevents color transfer and staining.
Rug pads create a safer environment by reducing the wrinkles and slippage of your area rug which also makes it easier to vacuum. Each pad is custom cut to fit your rug. Other specialty services include:
- Urine decontamination
- Minor rug repair
- Blocking or re-stretching
- Deodorization